Refer a Friend Scheme Terms and Conditions
The Club Refer-a-Friend Promotion for 2019/2020 Season: Terms and Conditions
1. THE SCHEME
These terms and conditions (the “Terms and Conditions”) set out the basis on which the Club’s Refer-a-Friend promotion for the 2019/2020 season (the “Scheme”) shall take place. By taking part in the Scheme, you accept these Terms and Conditions in full. If you do not accept these Terms and Conditions, you should not enter the Scheme and you will not be eligible to earn any prizes.
2. INTERPRETATION AND DEFINITIONS
For the purposes of these terms and conditions:
“Club” means: The Arsenal Football Club PLC, a company registered in England and Wales under company number 109244 and with its registered office and main trading address at Highbury House, 75 Drayton Park, London, N5 1BU. VAT number: 769 4067 87 GB;
“Club Level” means: the area of the Stadium known as “Club Level” from time to time;
“Friend” means: an individual who is: (a) over the age of 18 years old; (b) sent a referral by an existing Platinum Member to purchase a Platinum Membership for the 2019/2020 football season in accordance with these Terms and Conditions; and (c) not already a Platinum Member as at the time they receive the relevant referral from an existing Platinum Member;
“Platinum Member” means: an individual who is a member of the Club’s Platinum Membership scheme;
“Platinum Membership” means: membership of the Club’s “Club Level” membership scheme;
“Referrer” means: an individual who is: (a) over the age of 18 years old; (b) makes a referral to a Friend in accordance with these Terms and Conditions; and (c) is a Platinum Member as at 6 March 2019;
“Scheme Period” means: the period between 6 March 2019 and 31 August 2019;
“Current First Team Squad” means: the group of Club players from which the men’s first team is selected to take part in matches from time to time; and
“Stadium” means: the stadium at Hornsey Road, London N7 7AJ known at the date of these terms and conditions as the Emirates Stadium.
3. HOW TO MAKE A REFERRAL 3.1 To make a referral to a Friend pursuant to the Scheme, a Referrer must follow the relevant link on the following website (https://premiumconcierge.arsenal.com/refer), which will direct the Referrer to the Scheme website (the “Scheme Website”). The Scheme Website will set out instructions as to how the
Referrer can register to take part in the Scheme and send referrals to their Friends. The operation of the Scheme Website is subject to separate terms and conditions, which can be found at the following URL: https://premiumconcierge.arsenal.com/refer.
3.2 In the event that a Referrer makes a referral to a Friend which results in the purchase in the Scheme Period by the Friend of a Club Level seat or seats:
(a) the Referrer will receive a fully inclusive hospitality experience, including but not limited to the right to use a seat in an executive box at a match at the Stadium in the 2019/2020 football season, for each seat purchased by the Friend in the Scheme Period, such match(es) and such executive box(es) to be subject to availability and to the Club’s absolute discretion; and
(b) the Friend will receive a fully inclusive hospitality experience, including but not limited to the right to use a seat in an executive box at a match at the Stadium in the 2019/2020 football season for each seat purchased by the Friend in the Scheme Period, such match(es) and such executive box(es) to be subject to availability and to the Club’s absolute discretion. 3.3 In the event that a Referrer makes referrals that result in the purchase in the Scheme Period of five (5) or more Club Level seats by a Friend or Friends for the 2019/2020 season, the Referrer shall have the right to receive one (1) item of Club merchandise that is signed by a majority of the Current First Team Squad. The item of merchandise shall be at the Club’s absolute discretion and will be provided by the Club to the relevant Referrer within a reasonable period following the end of the Scheme Period.
3.4 Subject to availability and to the Club’s absolute discretion, in the event that the Club is participating in the UEFA Champions League and/or the UEFA Europa League in the 2019/2020 season, the Referrer that makes referrals resulting in the highest number of Club Level seats purchased by a Friend or Friends for the 2019/2020 season by 31 August 2019 (provided that such number is at least five (5)) (the “Most Successful Referrer”) will have the right to receive two (2) complimentary places in the Club’s official travelling party for one (1) overseas match in the group or subsequent stages of the UEFA Champions League or UEFA Europa league (as the case may be) in the 2019/2020 season (the choice of match to be at the Club’s absolute discretion), which shall include: (i) flights with the Club from the United Kingdom to the country in which the relevant match is being played; (ii) two (2) tickets to the relevant match; (iii) hotel accommodation for two (2) persons in the country in which the relevant match is being played; and (iv) ground transportation from the arrivals airport in the country (the “Travelling Party Prize”). The individual who is the Most Successful Referrer shall be notified by email within seven (7) days from the end of the Scheme Period. The Travelling Party Prize is awarded conditionally upon acceptance and if the Most Successful Referrer is unable to be contacted within seven (7) days or if the Travelling Party Prize is unclaimed or declined, the Travelling Party Prize shall be deemed as unclaimed or unaccepted and the next best entry may be awarded the Travelling Party Prize at the Club’s discretion. If more than one Referrer has the highest number of successful Friend referrals in the Scheme Period, then the Referrer to first reach that number will be awarded the Travelling Party Prize. For the avoidance of any doubt, if no Referrer makes referrals resulting in the purchase by Friends of more than four (4) Club Level seats for the
For the avoidance of any doubt, the incentives set out in this paragraph 3.2 shall apply in respect of multiple purchases by Friends. By way of example, if the Referrer successfully refers three Friends in the Scheme Period and each Friend purchases three Club Level seats for the 2019/2020 season, the Referrer will receive the right to use a total of nine (9) seats in an executive box or boxes at the Stadium in the 2019/2020 season, while each Friend will receive the right to use a total of three (3) seats in an executive box or boxes at the Stadium in the 2019/2020 season.
2019/2020 season by the end of the Scheme Period, the Travelling Party Prize will not be awarded to anyone.
3.5 Each of the incentives referred to in paragraphs 3.2 – 3.4 shall be referred to as a “Prize” and together they shall be referred to as the “Prizes”.
3.6 Each recipient of a Prize hereby agrees that it shall, and shall procure that any of its guests shall:
(a) comply with the rules and regulations of the Football Association Premier League, the Football Association, FIFA, UEFA, the Football League (as applicable) and/or any other relevant governing body of association football (each, a “Football Authority”);
(b) comply with the ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to Emirates Stadium, available at www.arsenal.com/ticket-membership-terms under the link titled “Ground Regulations” (the “Ground Regulations”);
(c) comply with the terms and conditions issued by the Club from time to time applicable to all ticket holders of boxes at the Emirates Stadium, available at www.arsenal.com/ticket-membership-terms under the link titled “Box Level Ticket Terms and Conditions” (the “Box Level Ticket Terms and Conditions”);
(d) not distribute any tickets received as part of a Prize on a complimentary basis for promotional purposes or re-sell any such Prize;
(e) not distribute tickets received as part of a Prize to any person whom it has reasonable cause to believe is unsuitable to represent the Club at a professional football match and shall use its reasonable endeavours to ensure that any person using the tickets behaves in a responsible manner and, in particular, does not behave in any way that may incite violence or cause offence to other spectators or to any employees or guests of the Club; and
(f) not act in any manner which would damage or bring into disrepute the reputation of the Club. For the avoidance of any doubt, each recipient of a Prize shall be solely responsible for their own guests and will be individually liable for any and all repercussions that are within the Club’s power in the event of any non-compliance with these Terms and Conditions. 3.7 The Prizes are non-transferable and no cash alternative will be offered. The Club will not be responsible for any inability of a recipient to take up the specified prize.
3.8 The Club reserves the right to substitute the Prize(s) (or any part of it/them) for a prize or prizes of equivalent or greater monetary value if this is necessary for reasons beyond its control. There is no cash alternative to the Prizes (or any part of them) and unless agreed otherwise in writing, the Prizes are non-refundable and non-transferable. All costs and expenses not included within the Prizes are the responsibility of the recipients.
3.9 In the event of fraud, abuse, and/or an error affecting the proper operation of the promotion, including the allocation of more Prizes than are available, the Club reserves the right to end or suspend the promotion; amend these terms & conditions; declare void the notification of any winner; and/or to allocate the available prizes by conducting a simple draw from all wrongly allocated recipients.
3.10 Third party terms and conditions apply to parts of the Prizes where applicable.
6.1 To participate in the Scheme, a Referrer must be:
(a) a Platinum Member; and
(b) aged 18 and over.
6.2 All Friends must be aged 18 and over.
6.3 Employees of the Club or members of their immediate families are not eligible to participate in the Scheme.
6.3 The Club reserves the right to verify the eligibility of both Referrers and Friends. The Club may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of a Referrer or a Friend and the relevant Prize(s) may be withheld until and unless the Club is satisfied with the verification.
5 PUBLICITY AND PERSONAL DATA 5.1 The recipient of any of the Prizes agrees to take part in reasonable publicity relating to the Scheme and the Club may use the recipient's name and image and his/her comments relating to the Scheme and/or the Prize(s) for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
5.2 The Club will use each Referrer and/or Friend’s personal details for the purposes of administering the Scheme and awarding the Prizes.
6 GENERAL 6.1 Entries must not be submitted through agents or third parties. No responsibility can be accepted for lost, delayed or incomplete entries, or for electronic entries or notifications that are not received or delivered (for any reason including as a consequence of communication or network failures). Any such entries will be deemed void.
6.2 The Club reserves the right to withdraw or amend the Scheme or these Terms and Conditions if circumstances outside its reasonable control make this unavoidable.
6.3 Participation in the Scheme must be strictly in accordance with these Terms and Conditions. Any participation not in strict accordance with these Terms and Conditions will be rendered void and the relevant participant will not be awarded any Prize(s).
6.4 The Club’s decision is final in all matters relating to the Scheme (including the Prizes) and no correspondence will be entered into in respect of the same.
6.5 Except in respect of death or personal injury resulting from any negligence of the Club, to the maximum extent permitted by law, neither the Club nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
(a) any loss, damage or injury to you and/or any third party or to any property belonging to you or any third party in connection with the Scheme and/or the Prize(s) (including the winner’s receipt or use of the same), resulting from any cause whatsoever; or
(b) any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever and howsoever caused.
7 GOVERNING LAW AND JURISDICTION
Please note that these Terms and Conditions are governed by English law. This means that each Referrer and/or Friend’s participation in the Scheme and any dispute or claim arising out of or in connection with it will be governed by English law. Each Referrer and/or Friend and the Club agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.
8 SPIRIT OF THE COMPETITION
If any Referrer and/or Friend attempts to compromise the integrity or proper operation of the Scheme by cheating or committing fraud in any way, the Club reserves the right to render their participation in the Scheme invalid, seek damages from you and ban them from participating in any of its future competitions, promotions and/or schemes.
If any Referrer and/or Friend has any questions about the Scheme, they should write to the Platinum Memberships Team, The Arsenal Football Club PLC, Highbury House, 75 Drayton Park, London N5 1BU.