Membership Terms & Conditions Season 2020/21

CLUB LEVEL TICKET (REDUCED CAPACITY MATCHES)

TERMS AND CONDITIONS

SEASON 2020-2021

1. General

1.1 As a result of the COVID-19 pandemic, these Terms and Conditions, including all rights granted to you and the obligations of the Club hereunder, are subject to any COVID-19 related restrictions or requirements from time to time imposed by Applicable Law and Applicable Football Regulation. In the event of any conflict or inconsistency between the provisions of these Terms and Conditions and any Applicable Law or Applicable Football Regulation, the relevant Applicable Law or Applicable Football Regulation shall prevail. For the avoidance of any doubt, the Club shall not be in breach of these Terms and Conditions by virtue of any action which it takes or omits to take as a consequence of Applicable Law or Applicable Football Regulation.

1.2 As a result of the COVID-19 pandemic, the Club may be required by Applicable Law and/or Applicable Football Regulation to hold Matches at the Ground in the 2020/21 season behind closed doors (a “Behind Closed Doors Match”) or with a reduced capacity (a “Reduced Capacity Match”). These Terms and Conditions apply in respect of the sale of Club Level Tickets to any Reduced Capacity Matches. For the avoidance of any doubt, these Terms and Conditions will not apply in respect of any full capacity Matches held at the Ground during the 2020/21 Season. Separate terms and conditions will apply in respect of the purchase of Club Level Tickets sold for any full capacity Matches held at the Ground during the 2020/21 Season.

1.3 If you are a consumer then references in these Terms and Conditions to “you” are to the individual purchasing a Club Level Ticket from the Club for private and non-commercial purposes. If you are a business, references in these Terms and Conditions to “you” are to the business that you have the authority to bind in accordance with clause 1.4.

1.4 If you are NOT a consumer:

(A) you confirm that you have authority to bind any business on whose behalf you are purchasing the Club Level Ticket;

(B) these Terms and Conditions, the Terms and Conditions of Entry and the Ground Regulations (together the “Agreement”) constitute the entire agreement between you and the Club and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between you and the Club, whether written or oral, relating to its subject matter; and

(C) you acknowledge that in entering into this Agreement you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement. You and the Club agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in this Agreement; however nothing in this section shall exclude liability for either party's fraudulent misrepresentation.

2. Eligibility to purchase Club Level Tickets

2.1 Club Level Tickets will not be available for purchase for any Behind Closed Doors Matches during the 2020/21 Season. For any Reduced Capacity Match during the 2020/21 Season, Club Level

Tickets will be issued by Ballot. The Club may run a Ballot in respect of more than one Reduced

Capacity Match at a time. Subject to compliance with the eligibility criteria set out in these Terms and Conditions, you will automatically be entered into each Ballot held by the Club for Club Level Tickets for each Reduced Capacity Match (if any).

2.2 Subject to Clause 6.11, in order to be eligible to enter the Ballots to purchase Club Level Tickets for the Reduced Capacity Matches at the Ground during the 2020/21 Season:

(A) you must:

(i) have been a Season Ticket Holder in respect of the 2019/20 season as at 26 July 2020; or

(ii) be a Season Ticket Deposit Payee; and

(B) you must have provided valid card details which you acknowledge and agree will be used to purchase any Club Level Tickets in the event that you are allocated any Club Level Tickets in a Ballot;

(C) you must have made payment to the Club of the sum equivalent to the rebate you received into your Ticket Exchange and Transfer account (the “TX Account”) in respect of the Matches that were played Behind Closed Doors during the 2019/20 season, as a partial pre-payment towards the cost of a Season Ticket for any full capacity Matches at the Ground during the 2020/21 Season (the “Initial Payment”). The Initial Payment shall be deducted from the cost of your Season Ticket in respect of any full capacity Matches at the Ground during the 2020/21 Season when purchased by you in accordance with the relevant terms and conditions issued by the Club, save where:

(i) you make payment of an Initial Payment but do not then purchase a Season Ticket in respect of any full capacity Matches at the Ground during the 2020/21 Season, when the Club makes such Season Tickets available for purchase; or

(ii) the Club does not hold any full capacity Matches at the Ground during the 2020/21 Season, owing to restrictions imposed on the Club by Applicable Law and/or Applicable Football Regulation,

in which case the Initial Payment shall be refunded to you or off-set against the cost of any future Season Ticket purchases, at your discretion.

2.3 You must make payment of the Initial Payment to the Club by the date advised by the Club to you via email and/or the Website. Save where the Club specifies another method of payment, the Initial Payment must be paid to the Club: (a) by debit or credit card; (b) by paying the relevant sum by deducting that amount from the balance of any funds remaining in your TX Account, provided that there are sufficient funds in your TX Account to cover the Initial Payment

at the relevant date; or (c) subject to eligibility, through a finance arrangement with the Club’s designated finance provider from time to time.

2.4 Provided you comply with the eligibility criteria at clauses 2.1 to 2.3 above, you will automatically be entered into each Ballot for Reduced Capacity Matches (if any). Full details regarding the Ballots will be published on the Website and/or communicated to you via email but by agreeing to these Terms and Conditions, you agree in respect of any Ballot held pursuant to these Terms and Conditions (including without limitation any Ballots run pursuant to clause 6.11) that:

(A) only one (1) entry per applicant will be accepted in respect of each Ballot. Any person submitting multiple applications in respect of a Ballot will have all of their applications voided and will not be entitled to enter any subsequent Ballot;

(B) the result of a Ballot shall be entirely at the discretion of the Club whose decision in all matters relating to a Ballot shall be final;

(D) the Club reserves the right to cancel a Ballot if, due to reasons beyond the Club’s control, there are insufficient Club Level Tickets available to justify holding such a Ballot.

2.5 In the event that you are allocated a Club Level Ticket through a Ballot, the Club shall take payment for the price of the relevant Club Level Ticket by using the payment card details that you provided to the Club. The relevant sum due for the Club Level Ticket will be published on the Website and/or communicated to you via email from time to time. The Club may not however contact you each time it successfully takes payment. The Club recommends that you regularly check your relevant payment card statement and online booking history to view the Club Level Tickets for which payment has been made.

2.6 Before any Club Level Ticket will be issued to you, you will be required to confirm that you will agree to comply with and adhere to any COVID-19-related guidance and/or code(s) of behaviour issued by the Club from time to time and that, without limitation, you shall declare that:

(A) as at the time of purchase of the relevant Club Level Ticket, you and any of your Guest(s) are not displaying any symptoms of COVID-19 and/or are not otherwise required or recommended to self-isolate;

(B) you and/or any Guest(s) will not attend the relevant Reduced Capacity Match if you and/or any Guest(s) are displaying any symptoms of COVID-19 and/or are otherwise required or recommended to self-isolate at the date of the relevant Reduced Capacity Match;

(C) you and any Guests will adhere to all requirements stipulated by the Club regarding COVID-19, including but not limited to (a) adherence to social distancing measures; (b) adherence to the required movements and behaviours of spectators within the Ground; and (c) undertake temperature checks where required by the Club;

(D) you will provide names and contact details for any Guests for whom you are purchasing Club Level Tickets and who intend to attend the relevant Reduced Capacity Match, in order to assist with NHS test track and trace requirements; and

(E) you will confirm that any Guests attending the relevant Match are in the same ‘social distancing bubble’ as you, as defined in the relevant Applicable Laws.

2.7 If you do not comply with the requirements set out in clause 2.6 or you fail to provide the Club with valid card payment details and the Club is therefore unable to process the purchase of the relevant Club Level Ticket(s), your Club Level Ticket(s) will be forfeited and may be made available to another eligible Ballot applicant(s) for purchase.

2.8 Club Level Tickets for a Reduced Capacity Match are not refundable in the event that you and/or your Guests are unable to use such Club Level Tickets or are unable to comply with the requirements set out in clause 2.6 (as the case may be). Please note that the right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to these Terms or any purchase of a Club Level Ticket under these Terms.

2.9 By making payment to the Club of an Initial Payment and/or entering a Ballot, you accept these Terms and Conditions and acknowledge that the payment of an Initial Payment and/or the right to be included in a Ballot gives no guarantee that any Club Level Tickets will be available and/or issued to you. Success in one Ballot gives no guarantee that you will be successful in any Ballot. All rights to Club Level Tickets for Reduced Capacity Matches are expressly subject to availability and/or the exercise of any discretion by the Club in respect of the prioritisation and/or allocation of tickets as a consequence of any capacity restrictions required by Applicable Law and/or Applicable Football Regulation.

2.10 Before attempting to purchase any Club Level Ticket in accordance with these Terms and Conditions and before attending any Reduced Capacity Match, you shall be responsible for undertaking a risk assessment as to whether it would be appropriate for you to attend the relevant Reduced Capacity Match. In undertaking such assessment, you should take into consideration your age, health status and clinical vulnerability and, if you are seeking to purchase Club Level Tickets on behalf of other Guests, the age, health status and clinical vulnerability of those individuals.

3. Issue of Club Level Ticket

3.1 The issue of a Club Level Ticket and subsequent access to the Ground (including, without limitation, the Club Area) is subject to the Terms and Conditions of Entry (as may be amended from time to time and which can be found on or accessed via the Website or can be provided upon written request to the Club).

3.2 The Club, as selling agent for and on behalf of ASMCL, licenses you to use any Club Level Tickets that are issued to you in accordance with these Terms and Conditions. As a result, ASMCL will have all of the rights and obligations of the Club under these Terms and Conditions and your rights and obligations under these Terms and Conditions shall lie against ASMCL only.

3.3 Any Club Level Ticket(s) issued to you remains the property of the Club at all times. The Club Level Tickets may be cancelled in whole or in part by the Club at any time without providing any

reason. A proportionate refund will be given to you, in the absolute discretion of the Club and/or in accordance with the Terms and Conditions of Entry, in the event of any such cancellation.

3.4 The use of any automated software or computer system to search for, reserve, buy or otherwise obtain Club Level Tickets (including sending information from your computer to another computer where such software or system is active) is strictly prohibited. If the Club reasonably believes that you have searched for, reserved, bought or otherwise obtained Club Level Tickets using, or with the assistance of, such software, the Club may cancel your Club Level Tickets (and any subsequent Club Level Tickets purchased by you) without payment of any refund. If you hold a Membership Card, the Club may also cancel that Membership Card (and all associated benefits) without payment of any refund of the Fee to you. If you have any queries about this, you may contact the Arsenal box office. The use of such software to search for, reserve, buy or otherwise obtain Club Level Tickets may amount to a criminal offence under the Computer Misuse Act 1990 or the Breaching of Limits on Ticket Sales Regulations 2018 and the Club reserves the right to inform the police if it reasonably believes that a Club Level Ticket has been purchased using such software.

3.5 In the event of any Club Level Tickets issued under these Terms and Conditions becoming lost or stolen, you must inform the Club immediately. In addition, if any such Club Level Tickets are stolen, you must also inform the police immediately.

4. Admission to the Ground

4.1 By purchasing and/or accepting and/or holding a Club Level Ticket and/or using a Club Level Ticket to gain access to the Ground, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with; and (c) agree to bring to the attention of others, as required below, the Terms and Conditions of Entry.

4.2 Subject to the Terms and Conditions of Entry, you may be required to physically collect any Club Level Ticket(s) from the Club’s box office on or before the day of a Match, with physical evidence of your identity. The Club Level Ticket shall only entitle the User to gain admission to the Ground after it has been validated by the control readers located at the appropriate turnstiles. The Ground access steward(s) have strict instructions to, and will, refuse admission to any person in the event that such person’s Club Level Ticket is not so validated by such control readers.

4.3 All persons (including children) must have a valid card or ticket when entering the Ground. The Club will not allow children (or any other person) to be carried through the turnstiles without a valid card or ticket for the Match.

4.4 A Club Level Ticket permits you to occupy at the Match the Club Area and the Club Seat or such other alternative seat the location of which will be determined by the Club and which, subject to availability, will be in the same Seat Category as your Club Seat(s). All access to the Ground pursuant to a Club Level Ticket shall be for the purposes of private enjoyment of the Match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).

4.5 Nothing in these Terms and Conditions shall constitute or imply any entitlement to occupy the Club Seat in any subsequent match.

4.6 Save as set out in clause 4.7 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the PL and/or the Club.

4.7 Mobile telephones and other similar mobile devices are permitted within the Ground PROVIDED THAT (a) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (b) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

4.8 The copyright, database right and all other rights, title and interest in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of clause 4.6 above, or pursuant to clause 4.7 above, or otherwise) is hereby assigned to the PL and the Club including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the PL and/or the Club) to promptly execute all instruments and to do all things necessary to vest the right, title and interest in such rights to the PL and the Club absolutely and with full title guarantee.

4.9 Save for official Club merchandise and/or other football related clothing worn in good faith, you and any Guest(s) shall not bring into, use, wear or display within the Ground any sponsorship, promotional or marketing materials.

4.10 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 4.9 above where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat to public order.

4.11 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms and Conditions of Entry.

5. Use of Club Level Ticket

5.1 Subject to clauses 5.3 and 5.4 below, the Club Level Ticket (and all associated rights and benefits) is issued for your sole use and you shall not, and you shall not attempt and/or take preparatory steps to, sell, dispose of, assign, transfer, loan or otherwise deal with the Club Level Ticket or the benefit of it to any other person without the prior written consent of the Club. Further you shall not use the Club Level Ticket for any commercial purpose, other than to the extent you are NOT a consumer and only for corporate hospitality which is not itself a business

activity of that business. The reference to selling the Club Level Ticket includes where, in the

Club’s reasonable opinion, a User: (a) offers or attempts and/or takes preparatory steps, to sell a Club Level Ticket (including, without limitation, via any website or online auction site); (b) exposes or attempts and/or takes preparatory steps to expose, a Club Level Ticket for sale; (c) makes, or attempts and/or takes preparatory steps to expose, a Club Level Ticket available for sale by another person; and/or (d) advertises that a Club Level Ticket is available for purchase.

5.2 No Club Level Ticket may be: (a) offered as a prize in any promotion or competition or transferred, assigned, lent or sold to any third party as part of a hospitality (other than to the extent you are NOT a consumer and only for corporate hospitality which is not itself a business activity of that business) or travel package; (b) given (or offered to be given) to a person who pays or agrees to pay for another good or service; or (c) used for any other commercial purpose, all save as expressly authorised by the PL or the Club.

5.3 If more than one Club Level Ticket (including without limitation in respect of a WM Dining

Package) is issued to you, one Club Level Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to a Guest(s) for his/her/their personal use only (including through the “Ticket Transfer Service”), PROVIDED THAT:

(A) your Guest(s) are in the same ‘social distancing bubble’ as you, as defined in the relevant Applicable Laws;

(B) such transfer takes place in consideration of no payment or benefit in excess of the face value of the Club Level Ticket;

(C) such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business (other than, in each case, to the extent you are NOT a consumer and only for corporate hospitality which is not itself a business activity of that business);

(D) such transfer to any Guest(s) will be subject to the Terms and Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 8.4) apply to and bind each Guest as if he/she was the original purchaser of the Club Level Ticket (and you must inform the Guest(s) of this) and you shall procure that they shall comply with the Terms and Conditions of Entry;

(E) you will provide the name, address and contact details of your Guest(s) when asked to do so by the Club, any official, steward or employee of the Club and/or any police officer.

5.4 If you are NOT a consumer, you shall indemnify the Club against all costs, charges, claims, expenses, demands and liabilities suffered or incurred by it as a result of any breach by a User of the Terms and Conditions of Entry. In the event that the User breaches any Terms and Conditions of Entry, you and that User shall each be held liable for such breach.

If you are a consumer, you shall be responsible for any breach by a User of the Terms and

Conditions of Entry. In the event that the User breaches any Terms and Conditions of Entry, you

and that User shall each be held liable for such breach.

5.5 You may transfer to another Member the Club Level Ticket(s) or any benefit of it (not including any card) for a Match through the “Ticket Transfer Service” in accordance with the Ticket Exchange and Transfer Terms and Conditions or any other mechanism for the transfer of Club Level Tickets that the Club may put in place from time to time. Due to the COVID-19 pandemic, no Club Level Tickets will be permitted to be sold or exchanged through the “Ticket Exchange Service”.

5.6 The Club Level Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Club Level Ticket at any time.

5.7 Any Club Level Ticket obtained or used in breach of the Terms and Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Club Level Ticket shall be nullified. Any person seeking to use a Club Level Ticket in breach of the Terms and Conditions of Entry in order to gain entry to the Ground or remain at the Match will be considered to be a trespasser and will be refused entry to, or ejected from, the Ground in respect of a particular Match and/or may have his/her Club Level Ticket suspended, cancelled or withdrawn. In the event of any suspension, cancellation or withdrawal in accordance with this clause 5.7 no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of a Club Level Ticket.

5.8 Any User, acting alone or with others, whose conduct, or incitement of others, results in disciplinary or legal action against the Club by any Football Authority or any relevant law enforcement authorities, shall be both individually responsible and liable, and collectively responsible and liable with you, to the Club for any loss the Club thereby suffers. The User shall also be both individually responsible and liable, and collectively responsible and liable with you, to the Club for any loss the Club suffers as a result of the behaviour of a third party gaining access to the Match using the ticket with the User’s permission.

5.9 The unauthorised sale or disposal of a Club Level Ticket may amount to a criminal offence, including under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006, and such sale or disposal is also illegal under the terms of section 2 of the Fraud Act 2006. The Club may inform the police when it becomes aware that ticket(s) have been sold or disposed of illegally and will press for charges to be brought against those breaking the law. We may also notify the PL about ticket touting activities relating to you, who may in turn notify other football clubs, event holders, any Football Authority and/or the relevant law enforcement authorities. We may also notify other football clubs directly. Similarly, the Club may receive information from the police, the PL and other football clubs relating to ticket touting activities elsewhere in the UK. The information that may be collected and shared by the Club and the above third parties could include personal data such as your name, contact details, image, data relating to criminal offences and your past ticket activity and purchases (including payment details). The Club processes this information where necessary to identify and prevent ticket touting activities, which is in our legitimate interests and the interests of other football clubs. The processing may also be necessary in order to prevent or detect unlawful acts. For more information about how we handle personal data and your rights you can refer to our Privacy Policy or contact our Data Protection Officer at dpo@arsenal.co.uk.

5.10 By entering the Ground, all persons acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by the Club, any other Club Group Company and/or any Football Authority or others (including commercial partners and accredited media organisations), in perpetuity, by way of any present or future media, for marketing, editorial, training or promotional purposes or any other purpose deemed reasonable by the Club. All persons further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify them as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of the Terms and Conditions of Entry.

5.11 All persons attending Matches acknowledge that the Matches are public events. The appearance and actions of the persons attending inside and in the perimeter of the Ground are public in nature and all persons attending agree that they shall have no expectation of privacy with regard to their actions or conduct at the Matches.

5.12 Further to clause 5.10 above, if such person is under 18 years of age, the parent, guardian or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

5.13 If a User is not 16 years old or over, his/her parent(s) and/or guardian(s) are also responsible for his/her actions, conduct and compliance with these Terms and Conditions.

6. Catering

6.1 Subject to any COVID-19 related restrictions and/or requirements from time to time of Applicable Law and/or Applicable Football Regulation, the Club shall use reasonable endeavours to procure the provision (by any third party or other entity appointed by the Club, in its sole discretion, for this purpose (the “Catering Supplier”)) of a refreshments service in the Club Area during the Relevant Times (excluding those times during the Relevant Times in which play in the Match is in progress).

6.2 Subject to any COVID-19 related restrictions and/or requirements from time to time of Applicable Law and/or Applicable Football Regulation, you may use such refreshments service on an ad-hoc basis, as detailed in clauses 6.3 to 6.8 inclusive.

Refreshments

6.3 You will be entitled to a complimentary drink (house red and white wine, beer, tea, coffee and a selection of soft drinks) at Half-Time of the Match.

6.4 The Club may from time to time, but shall be under no obligation whatsoever to, provide, or procure the provision of, any refreshments to the Club Area at other times and on other occasions than the Relevant Times.

6.5 The costs of all refreshments ordered by you, other than the complimentary drink described in clause 6.3 above, shall be paid by you to the Catering Supplier. The Club shall provide in the Club Area, or shall procure the provision in the Club Area of, details of the costs of each of the refreshments available in the Club Area. The Club or the Catering Supplier may change the

costs of any refreshments from time to time.

6.6 The provision of any refreshments (including, without limitation, alcoholic beverages) to any persons in the Club Area shall be subject to all legal restrictions applicable to the Club (including without limitation pursuant to any COVID-19 related restrictions and/or requirements from time to time of Applicable Law and/or Applicable Football Regulation), any other Club Group Company or the Catering Supplier (including, without limitation, all restrictions imposed by, and any regulation of, any relevant licensing or other governing body or authority) and the grant of any necessary licences. You shall, and shall procure that any other User shall, consume all alcoholic drinks within the interior of the Club Area and not within sight of the pitch.

6.7 The only refreshments which may be consumed in the Club Area are those supplied by the Catering Supplier pursuant to the provisions of this clause 6. You shall not, and will procure that any other Users shall not, bring any food, drink or other refreshments into the Club Area for consumption by any person or for any other reason.

6.8 If you (or any other User) have any complaints in respect of the catering or refreshments service provided in the Club Area, you (or that User) should take up such complaints with the Club in the first instance.

Match-by-Match Dining Booking

6.9 Each Match-by-Match Dining Booking which you book will be subject to the Premium Concierge Service Terms and Conditions.

6.10 Due to the limited number of Match Dining Bookings available, the Club shall accept bookings on a first come, first served basis.

WM Dining Booking

6.11 In order to purchase a WM Dining Package for a Reduced Capacity Match at the Ground during the 2020/21 Season, you will have to enter into a Ballot. In order to be eligible to enter such Ballot:

(A) you must be either:

(i) a WM Member as at 26 July 2020; or

(ii) a Season Ticket Deposit Payee; and

(B) you must have provided valid card details which you acknowledge and agree will be used to purchase any WM Dining Package in the event that you are allocated any WM Dining Package in a Ballot; and

6.12 Provided you comply with the eligibility criteria at clause 6.11 above, you will automatically be entered into each Ballot for WM Dining Packages for any Reduced Capacity Matches, subject to availability (determined in the Club’s absolute discretion), Applicable Law and Applicable

Football Regulations. Full details regarding each Ballot will be published on the Website and/or communicated to you via email.

6.13 In the event that you are allocated a WM Dining Package through a Ballot the Club shall take payment for the price of the relevant WM Dining Package by using the payment card details that you provided to the Club unless, where invited to do so by the Club, you agree with the Club to make advance payment of a sum in respect of multiple WM Dining Packages. The relevant sum due for the WM Dining Package will be published on the Website and/or communicated to you via email from time to time. The Club may not however contact you each time it successfully takes payment. The Club recommends that you regularly check your relevant payment card statement and online booking history to view the WM Dining Package for which payment has been made.

6.14 Before any WM Dining Package will be issued to you, you will be required to confirm that you will agree to comply with and adhere to any COVID-19-related guidance and/or code(s) of behaviour issued by the Club from time to time and that, without limitation, you shall agree to comply with and adhere to any COVID-19-related guidance and/or code(s) of behaviour issued by the Club from time to time and that, without limitation, you shall declare that:

(A) as at the time of purchase of the relevant WM Dining Package, you and any of your Guest(s) are not displaying any symptoms of COVID-19 and/or are not otherwise required or recommended to self-isolate;

(D) you will provide names and contact details for each Guest for whom you are purchasing a WM Dining Package and who intend to attend the relevant Reduced Capacity Match, in order to assist with NHS test track and trace requirements; and

(E) you will confirm that any Guests attending the relevant Match is in the same ‘social distancing bubble’ as you, as defined in the relevant Applicable Laws.

6.15 If you do not comply with the requirements set out in clause 6.14 or you fail to provide the Club with valid card payment details and the Club is therefore unable to process the purchase of the relevant WM Dining Package, your WM Dining Package will be forfeited and may be reallocated to another eligible Ballot applicant.

6.16 Each WM Dining Package will be subject to Schedule 1.

6.17 WM Dining Packages for a Reduced Capacity Match are not refundable in the event that you and/or your Guests are unable to comply with the requirements set out in clause 6.14.

6.18 By making payment to the Club of an Initial Payment and/or entering a Ballot, you accept these Terms and Conditions and acknowledge that the payment of an Initial Payment and/or the right to be included in a Ballot gives no guarantee that any WM Dining Packages will be available and/or issued to you. Success in one Ballot gives no guarantee that you will be successful in any Ballot. All rights to WM Dining Packages for Reduced Capacity Matches are expressly subject to availability and/or the exercise of any discretion by the Club in respect of the prioritisation and/or allocation of tickets as a consequence of any capacity restrictions required by Applicable Law and/or Applicable Football Regulation.

6.19 Before attempting to purchase any WM Ticket Package in accordance with these Terms and Conditions and before attending any Reduced Capacity Match, you shall be responsible for undertaking a risk assessment as to whether it would be appropriate for you to attend the relevant Reduced Capacity Match. In undertaking such assessment, you should take into consideration your age, health status and clinical vulnerability and, if you are seeking to purchase WM Ticket Packages on behalf of other Guests, the age, health status and clinical vulnerability of those individuals.

7. Pricing and ticket information

Whilst the Club tries to ensure that pricing and ticketing information on the Website is correct at all times, errors may occasionally occur. If the Club discovers an error in the price or nature of the ticket the Club has ordered, the Club will inform you as soon as reasonably practicable, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If the Club is unable to contact you, it will unfortunately have to treat the order as cancelled. If the order is cancelled, the Club will of course provide you with a full refund. Please note that it is your responsibility to check the relevant ticket delivery method and the relevant prices, as these may change on a match-by-match basis.

8. Changes to dates and refunds

8.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date or at the balloted capacity. The Club reserves the right without notice and, save as expressly provided otherwise in these Terms and Conditions, without any liability to reschedule the Match or, if necessary, play the Match out of view of the public, or, in the event of a reduction in the permitted spectator capacity for the Match, cancel your Club Level Ticket.

8.2 The Club does not guarantee that the team for the Match will necessarily only be selected from the Club’s regular First Team players. The team manager may consider it desirable on occasions to omit regular First Team players and select the team from the full playing squad.

8.3 In the event of the postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public) and/or where you have been allocated a Club Level Ticket in a Ballot but the permitted spectator capacity for the relevant Match is reduced following your purchase such that your Club Level Ticket for the relevant Match is cancelled, you will be entitled to receive a full refund (including any booking and/or administration fee) on tickets purchased direct from the Club or its authorised agent or receive the equivalent ticket for the subsequent re-arranged Match (if any) via such application procedure as the Club stipulates, subject to any and all applicable terms and conditions. The Club will have no further, or other, liability whatsoever, including (but not limited to) for any indirect or consequential loss or damage including (but not limited to) loss of enjoyment or travel or accommodation costs.

8.4 In order to obtain a refund on the Club Level Ticket, in accordance with clause 8.3, a written request must be received by the Club’s box office. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Club Level Ticket was originally sold.

9. Any lost or stolen Club Level Tickets

9.1 In order to gain admission to the Ground, the Club Level Ticket must be presented in its entirety at the Match.

9.2 The Club is not responsible for any Club Level Ticket which is forgotten, lost, stolen, defaced, damaged or destroyed. If the Club Level Ticket is forgotten, lost, stolen, defaced, damaged or destroyed, a duplicate card, ticket or e-ticket may be issued to you, at the Club’s discretion, upon payment by you to the Club of a non-refundable administration fee of £10.00. The Club reserves the right to require proof of identity and/or withdraw this duplicate ticket facility for the Match. Please note that it is your responsibility to contact the Club and/or visit the Club’s match day ticket office on a match day in the event that you do not have access to your Club Level Ticket for that match.

10. Cancellation and withdrawal of Club Level Ticket

10.1 The Club may remove you and/or any User from the Ground whom it, acting reasonably:

(A) believes to be the subject of a banning or other order prohibiting him/her from entering the Ground or any other stadium;

(B) considers to be using, or have used, any rude, threatening or abusive language or behaviour to, or in respect of, any contractor, employee or agent of the Club, or any other spectator (including, without limitation, any language or behaviour relating to an individual’s or group’s colour, race, nationality, ethnic or national origins, gender, sexual orientation, marital status, religion, age or disability);

(C) considers to be in breach, be likely to breach, or have breached, any other provision of the Terms and Conditions of Entry;

(D) believes to be behaving in such a manner as will, or is likely to, cause a hazard to safety or security, or cause any contravention by such person, the Club of (a) any laws or regulations, including the terms of any health and safety, operating or other certificate, licence, consent, permit, approval or other authorisation, applicable to such person or entity or the Ground, or (b) any restrictions imposed by the police or any other relevant authority in relation to the Match from time to time; or

(E) considers to be in breach, be likely to breach, or have breached the requirements stipulated by the Club regarding COVID-19, including but not limited to (a) adherence to social distancing measures; (b) adherence to the required movements and behaviours of spectators within the Ground; and (c) undertake temperature checks where required by the Club.

10.2 Without prejudice to any other remedies it may have, the Club shall have the right at its absolute discretion to:

(A) suspend for a period determined by the Club, withdraw indefinitely or cancel any Club Level Ticket(s) associated with a User’s Membership (including without limitation, use of the Club Level Ticket(s) and all other related benefits) and/or suspend your entitlement to participate in any subsequent Ballot;

(B) exclude (indefinitely or for a period determined by the Club) a User from using and/or applying to purchase any future Club Level Ticket (including any associated benefits);

(C) provide the police and any other relevant authorities including FIFA, UEFA, the FA, the PL, the Football League and/or any other football clubs with relevant information,

in any of the following circumstances:

(i) any serious or persistent breach by a User of these Terms and Conditions or the Terms and Conditions of Entry (or the Club has reasonable grounds to suspect such breach); and/or

(ii) the Club reasonably suspects that entry into the Ground by the User will result in a serious breach of these Terms and Conditions, the Terms and Conditions of Entry or the terms and conditions of any other Club-related scheme.

10.3 In the event of such cancellation, withdrawal, refusal and/or ejection pursuant to clauses 10.1 and/or 10.2, no refund will be paid. Without prejudice to the general nature of the above, the following actions shall constitute serious breach of the Terms & Conditions of Entry by a User and shall enable the Club to exercise its rights as described in clauses 10.1 and 10.2 above (as the case may be):

(A) smoking (including the use of electronic cigarettes or vaporisers);

(B) being (or appearing to be) drunk or intoxicated;

(D) the sale or transfer (save as permitted) of a Club Level Ticket to any person;

(E) the deliberate misuse of a Club Level Ticket;

(F) the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;

(G) the throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;

(H) whether at the Ground, or travelling to a Match:

(i) the use of foul, obscene, abusive and/or racist language and/or gestures;

(ii) the chanting of anything of an indecent or racist nature;

(iii) fighting, or engaging in and/or inciting violence;

(I) bringing any of the following into the Ground (or using them within the Ground): illegal drugs; other illegal substances; fireworks; firecrackers; smoke canisters; air horns; flares; laser devices; drones; bottles; glass vessels or any item that might be used as a weapon or compromise public safety;

(J) entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;

(K) the supply of any misleading or incorrect information in any application;

(L) breach of the terms of any Membership Scheme;

(M) any breach of clauses 4.6, 4.7, 4.9 and/or 4.10 above;

(N) any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Club Level Ticket; and

(O) any breach of therequirements stipulated by the Club regarding COVID-19, including but not limited to (a) adherence to social distancing measures; (b) adherence to the required movements and behaviours of spectators within the Ground; and (c) undertaking temperature checks where required by the Club.

10.4 The Club may conduct security searches where it has reason to believe that any of the breaches set down in clauses 10.1, 10.2 and 10.3 have either occurred or may occur.

10.5 The Club will not tolerate racial, homophobic or discriminatory abuse in any form. The Club wants the atmosphere at the Ground to be welcoming to all who attend its games. Any User who is caught abusing a player or any other individual in the Ground will face arrest and prosecution by the police and a lengthy ban from the Club. In addition, the Club Level Ticket will be immediately withdrawn and no refund will be given.

10.6 The Club Level Ticket may be suspended, withdrawn and/or cancelled without the payment of any refund to you, in the event that:

(A) the User is under investigation by the Police, charged, cautioned or found guilty of any football related offence anywhere in the world, is ejected and/or banned from the

Ground or any other sports stadium anywhere in the world or breaches any of these Terms and Conditions;

(B) prior to or whilst the User is using the Club Level Ticket, the User is under investigation by the Police, charged, cautioned or found guilty of any football related offence anywhere in the world, is ejected and/or banned from the Ground or any other sports stadium anywhere in the world or breaches any of these Terms and Conditions;

(C) the Club has reasonable grounds to suspect that you have searched for, reserved, bought or otherwise obtained the Club Level Ticket with the intention of selling or transferring it in breach of these Terms and Conditions;

10.7 Without prejudice to the rights of the Club under this clause 10, the Club shall be entitled to terminate these Terms and Conditions (and cancel any Club Level Tickets) with immediate effect

by notice in writing to you in the event that you are at any time, or any other User is, at the time he/she enters the Ground, subject to a banning or other order prohibiting him/her from entering the Ground or any other stadium.

10.8 The User must immediately surrender the Club Level Ticket upon request by a Club official or a police officer.

10.9 In the event that your Club Level Ticket is withdrawn or cancelled in accordance with this Clause 10:

(A) no refund shall be payable to you and/or a User (as the case may be) in respect of any Club Level Ticket. The Club further reserves the right to take any legal and/or disciplinary action against any persons as it sees fit in connection with such matters including a claim for an account of profits made from an unauthorised use of the Club Level Ticket;

(B) the Club reserves the right to exclude you and/or any User (as the case may be) from any Membership Scheme and/or to disqualify you and/or any User (as the case may be) from applying for any match ticket or season ticket at its discretion and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification); and

(C) the Club reserves the right to re-sell any Club Seat(s) relating to a Club Level Ticket to a third party immediately following the cancellation or withdrawal of the relevant Club Level Ticket(s).

10.10 In the event that the Club Level Ticket (and/or the benefits and rights associated with the same) are suspended in accordance with this Clause 10:

(A) no refund shall be payable to you and/or any User (as the case may be) in respect of the period of suspension. The Club further reserves its right to take any legal and/or disciplinary action against any persons as it sees fit in connection with such matters including a claim for an account of profits made from an unauthorised use of the Club Level Ticket; and

(B) the Club reserves the right to re-sell the Club Seat to which the Club Level Ticket relates to a third party for the period of suspension of the Club Level Ticket.

11. Unavailability of seats

If the Club determines that all or any relevant part of the Ground, is unavailable for a Match due to:

(A) health and safety requirements, Applicable Law, Applicable Football Regulation and/or the Terms and Conditions or Entry;

(B) the need for any other repairs or alterations to be made to the Ground (or any relevant part) or any fixtures or fittings therein and such repairs or alterations are in the Club’s opinion necessary or desirable; or

you will be entitled to a full refund (including any booking and/or administration fee), or to a credit against any future licence fee payments due in respect of Club Seat(s), in respect of future matches.

12. Repairs and maintenance

12.1 The Club will be responsible for carrying out all repairs and maintenance (including ordinary cleaning and rubbish removal) to the Club Area and all other areas of the Ground provided that the Club will not accept liability for, and shall not be in breach of its obligations by reason of, any breakages or defects to the Club Area (or any part thereof or other part of the Ground) which are not the result of fair wear and tear or are caused by the acts or omissions of any User or any other person in possession of a Club Level Ticket. Notwithstanding the foregoing, the Club will not be liable for and will not be in breach of its obligations by reason of any breakages in, or defects to, the Club Area or any other area of the Ground if, pursuant to clause 11 or otherwise, it provides you with an alternative seat (or seats) at the Ground or any other stadium where the First Team plays its home football matches in any competition.

12.2 The Club has the right to charge you for, and if you are NOT a consumer you agree to indemnify the Club against, the cost of repairs, maintenance, replacement or cleaning of the Club Area or any other areas of the Ground to which you (or any other User) have access, or any fixtures or fittings therein, resulting from any act or omission of you (or any other User) other than as a result of fair wear and tear.

12.3 The Club and each of its employees, agents or contractors shall have the right at any time to carry out emergency repairs to the Club Area or any other areas of the Ground to which you (or any other User) has access, or any fixtures or fittings therein, or any adjoining property of the Club, and to suspend access to such areas of the Ground as necessary.

13. Undertakings

13.1 You shall, and shall procure that any User shall, at all times:

(A) use the Club Area, the Club Seat(s) and the Ground in a proper and lawful manner in accordance with Applicable Law, Applicable Football Regulation and the Terms and Conditions of Entry and not so as to cause any nuisance, annoyance or inconvenience to the Club or any other person (including any other licensees of seats, spectators or visitors to the Ground or local residents) or to render void or voidable, in part or whole, any insurance maintained by the Club in respect of the Ground; and

(B) ensure that neither the Club Area (or any part thereof) nor any other part of the Ground to which you or any other User may be granted access are damaged (fair wear and tear excepted).

13.2 You shall not make, and will procure that no other User makes, without the prior written consent of the Club, any public statement or announcement linking, or implying any relationship between, or engage in any marketing, advertising or promotional activity which links, or implies any relationship between, you and the Club.

14. Security

The Club shall take all reasonable precautions to maintain the security of the Club Area between matches but it shall not be responsible in any way for the loss of, or damage to, any property of you (or any other User) in the Club Area or in any other part of the Ground (including, without limitation, any property left behind by you (or any other User) in the Club Area).

Notwithstanding the foregoing, the Club shall be entitled to dispose of any property left behind by you or any other User in the Club Area.

15. Disabled Members

15.1 This Clause 15 applies to you if you have a Club Level Ticket and are registered with the Club as a disabled Member.

15.2 You must bring your Club Level Ticket with you to the Match. Your personal assistant must also bring their relevant Membership Card with them to the Match.

15.3 Personal assistants must NOT attend the Match on their own or with any non-disabled person. If you are unable to attend the Match please notify the Disability Liaison Team as soon as possible so that we can sell or donate your place to another disabled supporter, a charity or local disability organisation.

15.4 You must bring a form of personal identification with you when attending the Ground.

15.5 Please note that stewards and Club staff will be carrying out checks of tickets. All proven abuses of the disabled supporter’s concessionary scheme will be dealt with severely and will result in the loss of your Club Level Ticket. It may also result in criminal prosecution.

15.6 Contact details for the Disability Liaison Team are as follows (and may be updated from time to time on the Website):

Tel - +44 (0) 20 7619 5050 (Mon to Fri 9.30am to 5pm)
Email - disability@arsenal.co.uk
Matchday Contact Number - +44 (0) 20 7619 5003

16. Exclusion of liability

If you are NOT a consumer, the following terms shall apply:

16.1 The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club or any other liability of the Club which cannot be excluded under Applicable Law.

16.2 Neither the PL nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

16.3 Except as otherwise set out in these Terms and Conditions, and to the fullest extent permitted by Applicable Law, the Club shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Terms and Conditions, including admitting you and/or any other User to the Ground for the Match, caused by any circumstances outside the Club’s reasonable control and/or the exercise of any discretion by the Club in respect of the prioritisation and/or allocation of tickets as a consequence of any capacity restrictions required by Applicable Law and/or Applicable Football Regulation. For the avoidance of any doubt, and without limitation, as a result of the COVID-19 pandemic, the Club may be required by Applicable Law and/or Applicable Football Regulation to hold Behind Closed Doors Matches and/or Reduced Capacity Matches at the Ground in the 2020/21 season. The Club shall not have any responsibility or liability to a User in respect of any such matches for which it is unable to offer it the right to purchase tickets and/or the exercise of any discretion by the Club in respect of the prioritisation and/or allocation of tickets for Reduced Capacity Matches.

16.4 Subject to clause 16.9, the Club’s total liability in respect of your use of the Club Level Ticket or any breach of these Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not in any event exceed the amount paid by you to the Club for the Club Level Ticket.

If you are a consumer, the following terms shall apply:

16.5 The Club only provides you with use of the Club Level Ticket for your domestic and private use and you agree not to use the Club Level Ticket for any commercial or business purposes, and the Club has no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

16.6 If the Club fails to comply with these Terms and Conditions, the Club is responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or the Club’s negligence, but the Club is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the Club’s breach or if it was contemplated by you and the Club at the time that you purchased the Club Level Ticket.

16.7 Neither the PL nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

16.8 Except as otherwise set out in these Terms and Conditions, and to the fullest extent permitted by Applicable Law, the Club shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Terms and Conditions, including admitting you and/or any other User to the Ground for the Match, caused by any circumstances outside the Club’s reasonable control and/or the exercise of any discretion by the Club in respect of the prioritisation and/or allocation of tickets as a consequence of any capacity restrictions required by Applicable Law and/or Applicable Football Regulation. For the avoidance of any doubt, and without limitation, as a result of the COVID-19 pandemic, the Club may be required by Applicable Law and/or Applicable Football regulation to hold Behind Closed Doors Matches and/or Reduced Capacity Matches at the Ground in the 2020/21 season. The Club shall not have any responsibility or liability to a User in respect of any such matches for which it is unable to offer it the right to purchase tickets and/or the exercise of any discretion by the Club in respect of the prioritisation and/or allocation of tickets for Reduced Capacity Matches.

16.9 Notwithstanding any provision in these Terms and Conditions, the Club does not seek to exclude or limit its liability: (a) for fraud or fraudulent misrepresentation; (b) for death or personal injury, caused by the Club’s negligence or the negligence of any of its officers, employees or agents; or (c) under section 2(3) of the Consumer Protection Act 1987; or (d) for any other matter for which it is not possible to exclude or limit liability by law.

17. General

17.1 The Club reserves the right to make changes to any of these Terms and Conditions. Such changes will be notified to the User by being put on display at the Ground and on the Website.

17.2 Each User acknowledges that the Club will hold and process data relating to them, which may include personal data, for administrative, legal and health and safety purposes (including without limitation in order to assist with NHS test track and trace requirements). The personal data that each User provides to the Club shall be processed, stored and transferred in accordance with the terms of the Club’s privacy policy available on the Website.

17.3 The invalidity or partial invalidity of any provision of these Terms and Conditions shall not prejudice or affect the remainder of these Terms and Conditions, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of these Terms and Conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

17.4 You acknowledge that the Club may fulfil any of its obligations under these Terms and Conditions by procuring such fulfilment from another Club Group Company. Each Club Group Company may benefit from the rights granted to the Club under these Terms and Conditions. Other than the foregoing, and with the exception of each Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Terms and Conditions. Nothing in these Terms and Conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

17.5 If you are NOT a consumer, this Agreement constitutes the entire agreement between the Club and you in respect of the subject matter and neither the Club nor you shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the subject matter which is not set out therein.

17.6 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Terms and Conditions, the documents referenced herein or by law shall not constitute a waiver of that right, power or remedy.

17.7 You do not have a right to cancel your Club Level Ticket under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, if you are a consumer, you have legal rights if the Club does not comply with its obligations in these Terms and Conditions with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in these Terms and Conditions will affect these legal rights.

17.8 If there is any conflict, ambiguity or inconsistency between any provision of these Terms and Conditions and any provision of the Ground Regulations, the relevant provision of these Terms and Conditions shall apply.

17.9 If you are NOT a consumer, these Terms and Conditions, and any contractual or non-contractual dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Terms and Conditions (including in relation to any non-contractual disputes or claims).

If you are a consumer, please note that these Terms and Conditions are governed by English law. This means that your use of the Club Level Ticket and any dispute or claim arising out of or in connection with it (including in relation to any non-contractual disputes or claims) will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.

18. Definitions

In these Terms and Conditions, the following words and phrases shall have the following meanings:

“Applicable Law” means all laws, statutes, regulations, edicts, bye-laws, codes of conduct and guidelines, whether local, national, international or otherwise existing to which the Club and/or you and/or any User is subject and which is relevant to the Club and/or you and/or the User’s rights or obligations under these Terms and Conditions (as the case may be).

“Applicable Football Regulation” means in respect of any Football Authority: (i) the statutes, rules, regulations, directives, codes of practice, guidelines and equivalent for the time being of such bodies; and (ii) all promotional, marketing and commercial agreements and arrangements concluded by each such body; in each case with which the Club and/or you and/or a User is required to comply with from time to time.

“ASMCL” means Arsenal Stadium Management Company Limited.

“Ballot” means the ticket allocation process which will be applied for any Reduced Capacity

Matches, subject to availability (determined in the Club’s sole discretion), capacity restrictions,

Applicable Law and Applicable Football Regulations;

“Club” means The Arsenal Football Club Plc, a company registered in England and Wales under company number 109244 and with its registered office and main trading address at Highbury House, 75 Drayton Park, London, N5 1BU. VAT number: 769 4067 87 GB.

“Club Area” means the area of the Ground reserved for holders of Club Level Tickets.

“Club Group Company” means, in respect of The Arsenal Football Club Plc, its holding companies and subsidiaries of its holding companies, and “holding company” and “subsidiary” have the meanings given to them in section 1159 of the Companies Act 2006 and “Club Group Companies” shall be construed accordingly.

“Club Level Ticket” means the ticket (and/or any rights arising out of or in connection with the foregoing) for admission to see a Match in the Club Area.

“Club Seat” means the seat (or seats) in the Club Area to which these Terms and Conditions relate.

“Dress Code” means such dress code as the Club, in its discretion, may reasonably impose from time to time and notify to you by way of notice displayed in the Ground, which dress code as at the date of these Terms and Conditions shall comprise a prohibition on the wearing of shorts, singlets and vests.

“Fee” means the relevant amount (if any) payable on an annual basis by you for your appropriate Membership Scheme (whether Red, Red Lite, Silver, Silver Lite, Gold, Junior Gunners, Junior Gunners Lite, Purple, Cannon or Senior Citizen) as detailed on the Website.

“First Team” means the Club’s men’s first XI.

“Football Authority” means the PL, the Football Association, the Football Association of Wales, FIFA, UEFA, the Football League and/or any other relevant governing body of association football, and “Football Authorities” shall be construed accordingly.

“Ground” means Emirates Stadium, London N7 7AJ.

“Ground Regulations” means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are on display at the Ground and on the Website) including without limitation any COVID-19 related guidelines and/or codes of behaviour issued by the Club from time to time.

“Guest” means a relative, friend, colleague and/or, companion to disabled supporters who would be entitled to purchase a Club Level Ticket under the Terms and Conditions of Entry.

“Half-Time” means the period of time during each Match commencing on the referee’s whistle that signals the end of the first half and finishing on the kick-off of the second half.

“Match” means each such match played at the Ground by the First Team during the 2020/21 Season to which these Terms and Conditions apply.

“Match-by-Match Dining Booking” means a dining booking for an individual Home Match in a Club Area restaurant (excluding the WM Club restaurant).

“Material” means any audio, visual or audio-visual material or any information or data.

“Membership Card” means a card issued by the Club to indicate membership of a Membership Scheme and includes any alternative card coupon or physical or electronic ticket issued or otherwise made available to a Member from time to time and includes and replacement card issued or otherwise made available to a Member from time to time.

“Membership Scheme” means each of the membership schemes of the Club available to fans, the terms and conditions of which are available on the Website.

“PL” means the Football Association Premier League.

“Premium Concierge Service” means the service provided by the Club which allows customers to, inter alia, the purchase hospitality packages, catering and car parking.

“Premium Concierge Service Terms and Conditions” means the terms and conditions governing the Premium Concierge Service, as amended from time to time at the discretion of the Club and available at http://premiumconcierge.arsenal.com/.

“Relevant Times” means two (2) hours prior to the scheduled kick off time for each Match and one (1) hour after the final whistle for each Match. The Club reserves the right to alter the foregoing times, at its discretion.

“Season Ticket” means the electronic entry card entitling a Season Ticket Holder to admission to the Club Area for certain home Matches played by the Club at the Ground and includes any alternative card coupon or physical or electronic ticket issued or otherwise made available to a Season Ticket Holder from time to time and includes and replacement card or ticket issued or otherwise made available to a Season Ticket Holder from time to time;

“Season Ticket Deposit Payee” means an individual that has made payment of a deposit to the Club to purchase a Club Seat or Club Seats in respect of the 2020/21 Season in accordance with the “Club Level Advance Purchase Scheme for 2020/21 Season: Terms and Conditions”;

“Season Ticket Holder” means an individual or entity that holds a Season Ticket;

“Seat Category” means the applicable category of Club Seat (“half-way line”, “midfield”, “behind goal” or “corner”).

“Terms and Conditions” means these terms and conditions governing the issue and use of a Club Level Ticket.

“Terms and Conditions of Entry” means each of the rules and regulations of each Football Authority, the Ground Regulations and these Terms and Conditions, each as may be amended from time to time at the sole discretion of the Club. Any amendments to the Terms and Conditions of Entry will be notified to you either through the respective organisation’s website, or by being put on display at the Ground and through the Website.

“Ticket Exchange and Transfer Terms and Conditions” means the terms and conditions applicable to the Club’s “Ticket Exchange and Transfer Service” which will be notified to you on the Website.

“UEFA Competition” means the UEFA Champions League or the UEFA Europa League.

“User” means: (i) you; or (ii) any person who uses the Club Level Ticket in accordance with clause 5.3.

“Website” means the Club’s website, currently www.arsenal.com .

“WM Benefits” means those benefits set out in paragraph 1 of Schedule 1.

“WM Club” means the area of the Ground known as the “WM Club”.

“WM Dining Package” means a dining package at the WM Club for a Reduced Capacity Match at the Ground in the 2020/21 season.

“WM Member” means an individual or entity that held a WM Membership in respect of the 2019/20 season as at Sunday 26 July 2020.

“WM Membership Card” means a membership card which gives the holder the right of admission to the WM Club and includes any alternative card coupon or physical or electronic ticket issued or otherwise made available to a WM Member from time to time and includes and replacement card or ticket issued or otherwise made available to a WM Member from time to time.

“WM Ticket Holder” means any person who is in possession of any WM Membership Card, including any guest of a WM Member using the WM Membership Card, made available pursuant to these Terms and Conditions.

Schedule 1: WM Club Terms and Conditions

1. WM Benefits

If you purchase a WM Dining Package, subject to the Terms and Conditions, and to compliance with the Dress Code, you and any WM Ticket Holders will be entitled to the following WM Benefits:

(A) Exclusive access to the WM Club for the relevant Reduced Capacity Match including:

a private table or booth for the day;
a drinks reception on arrival;
a five course a la carte menu (please note that, where you or WM Ticket Holders have special dietary requirements, a supplementary fee may be payable at the Club’s discretion);
complementary house wines and beers, and soft drinks before the Match, at HalfTime and also after the Match; and
occasional post-Match appearances by current players and/or Club ‘Legends’.

The WM Club will be open up to two and a half (2.5) hours prior to the scheduled kick off time for each Match and up to two (2) hours after the final whistle for each Match.

The Club reserves the right to alter the opening hours set out above, at its discretion.

(B) The right to Club Level Tickets for use in respect of the relevant number of Club Seats for the relevant Reduced Capacity Match.

2. Use of the WM Club and WM Benefits

You will be issued with the appropriate number of WM Membership Cards. In order to obtain any of the WM Benefits to which you and/or WM Ticket Holders are entitled at any time, you and/or such WM Ticket Holders must each present a valid WM Membership Card for inspection by or on behalf of the Club.

3. Catering in the WM Club

3.1 The Club shall procure the provision (by any third party or other entity appointed by the Club, in its sole discretion, for this purpose (the “WM Catering Supplier”)) of a refreshments service in the WM Club during the hours referred to in paragraph 1(A) of this Schedule 1 (excluding those times during that period in which play in any Match is in progress).

3.2 You shall, and will procure that any WM Ticket Holders shall, make all arrangements concerning any refreshments they require directly with your personal account manager.

3.3 The costs of all refreshments ordered or consumed by you and/or any WM Ticket Holders in the WM Club, other than the food and drinks described in paragraph 1(A) of this Schedule 1, shall be paid by you to the WM Catering Supplier. The Club shall provide in the WM Club, or shall procure the provision in the WM Club of, details of the costs of each of the refreshments available in the WM Club. The WM Catering Supplier or the Club may change the costs of any refreshments from time to time.

3.4 The provision of any refreshments (including, without limitation, alcoholic beverages) to any persons in the WM Club shall be subject to all relevant legal restrictions applicable to the Club, any other Club Group Company, the WM Catering Supplier and/or the Ground (including, without limitation, all restrictions imposed by, and any regulation of, any relevant licensing or other governing body or authority) and the grant of any necessary licences. You shall, and shall procure that any WM Ticket Holders shall, consume all alcoholic drinks within the interior of the WM Club.

3.5 The only refreshments which may be consumed in the WM Club are those supplied by the WM Catering Supplier pursuant to the provisions of paragraph 1 of this Schedule 1. You shall not, and shall procure that any WM Ticket Holders shall not, bring any food, drink or other refreshments into the WM Club for consumption or for any other reason.

3.6 If you or any WM Ticket Holders have any complaints in respect of the catering or refreshments service provided in the WM Club, they should, at first instance, refer such complaints to your personal account manager.

4. Unavailability of the WM Club and other benefits

If the Club determines, under clause 11 of the Terms and Conditions, that all or any part of the WM Club is unavailable for a Match, the Club will use reasonable endeavours to provide you and/or WMTicket Holders during any such period of unavailability, with a suitable alternative dining option elsewhere in the Ground, the location of each of which will be determined by the Club and which, subject to availability, will be of as high a standard as possible. Where the Club is not able to provide you and/or WMTicket Holders with such alternative dining, you will be entitled to a fair and reasonable refund in respect of the unavailability of the WM Club for the relevant Match(es).