Matchday Hospitality FAQs
What are the timings for hospitality?
Club Level and our hospitality facilities open two and a half hours before kick-off and will remain open for up to two hours after the game, please check your itinerary provided with your tickets as timings are subject to change.
Below is an outline of our typical opening hours:
For weekend matches Club Level opens two and a half hours before kick-off. For weekday evening matches, Club Level opens at 17.30. Club Level is also open for two hours post-match for weekend fixtures and until 23.00 for evening games.
What is included in my hospitality package?
We have a number of different matchday hospitality packages available to purchase, for a full list of packages and to find out what is included in yours please view a list of our hospitality packages.
When will I receive my ticket(s)?
Tickets are normally dispatched to clients seven to 14 days prior to the fixture. Regrettably, we cannot dispatch tickets to hotels or addresses outside of the UK.
If you have booked using an overseas address, then tickets will be left for collection on the day. The collection point is the East Entrance Reception. You will require ID to collect your tickets. Full collection details will be emailed to you approx seven to 14 days prior to the fixture.
Where do I collect my tickets from?
If you are collecting your ticket, please go to East Entrance. Your tickets will be available at the reception two and a half hours prior to kick-off. You will need to bring ID to collect your tickets.
I’ve lost my tickets, can I get replacements?
If you have lost your ticket please contact us at firstname.lastname@example.org or call 0345 262 0001 where we can arrange for duplicate tickets to be left for collection.
What is the dress code for hospitality?
The dress code is smart casual within our hospitality facilities; however, if you have booked the Club VIP package you must wear a collared shirt and tie. Ladies should be smart casual, with no jeans or trainers.
Can I change the host name?
Yes, please notify us at email@example.com or call 0345 262 0001.
How do I get to/from Emirates Stadium?
We recommend all fans to travel to Emirates Stadium via public transport due to parking restrictions. Arsenal (Piccadilly Line) is the nearest tube station, with Finsbury Park (Victoria, Piccadilly Lines and Great Northern rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern rail) stations are around a 10-minute walk. King's Cross is the main connecting station for national rail and many underground lines. From here you can travel to the ground via the Piccadilly Line (to Arsenal) or the Victoria Line (to Highbury & Islington).
Bus is a fast and convenient option with connections passing the ground on all sides. Main bus stops are located on Holloway Road, Nag's Head, Seven Sisters Road, Blackstock Road and Highbury Corner.
For more information or to check travel times please visit http://tfl.gov.uk/
If you are travelling to the Stadium by car or chauffeur we would be very grateful if you could avoid parking and idling your engine in local streets on matchdays. This causes traffic and environmental problems for local residents. Drivers idling their engines in local streets will be asked by Council officers to switch off their engine or move on. Failing to assist may result in a fine. Drivers parked in contravention could also receive a parking penalty notice.
Please be aware that your journey to and from Emirates Stadium may be affected due to road works in the Highbury area until 2017.
How do I access Emirates Stadium?
Our hospitality facilities can be accessed by our Club Level and Box Level entrance on the East Stand.
Please note to access Club Level you will need a valid Club Level ticket.
Is there disability access?
At the hospitality entrance at the East entrance, there are lifts from the ground floors up to both levels of the Premium Tiers, also from the Car Park entrance.
Can I bring my bag into Club Level?
All bags brought into the stadium will be searched and tagged.
This is a process which takes additional time for fans with bags entering the stadium. Therefore, we strongly encourage fans to not bring a bag with them on matchdays. However, we recognise there will be times when bringing a small bag is unavoidable.
Suitcases, cabin bags or large luggage bags are NOT permitted inside the stadium on matchdays.
Small bags and normal sized rucksacks are allowed, but we must stress that the Club reserves the right not to authorise any type of bag on any occasion.
Fans arriving with a bag on matchdays should look out for the dedicated bag searching lanes at the stadium turnstiles.
What happens if I need to leave the stadium during the day and re-enter?
Unfortunately we do not allow re-admittance if you leave the stadium
Is there a minimum number of places I can purchase?
For the majority of our hospitality packages, there is no minimum; you can purchase one place if required. However, our Club VIP, Matchball, Heritage and Executive Box packages have minimum requirements.
Can I book parking at Emirates Stadium?
Our parking availability at Emirates Stadium is limited however please submit your request to firstname.lastname@example.org or call 0345 262 0001 for assistance. If your request is successful we will notify you 24 hours before matchday.
What is your away supporter policy?
Whilst we welcome visiting supporters to Emirates Stadium you are advised that the majority of hospitality guests are Arsenal fans and, therefore, visiting supporters are advised to act discreetly. Visiting supporters please be advised that away colours are not permitted within the hospitality facilities.
Can I bring my children?
Yes, anyone can attend, regrettably, we do not offer a discretionary price for children, and all children must have their own ticket for entry into the Stadium, this includes babies.
Can I bring a pushchair into the Stadium?
Pushchairs are allowed inside the Stadium. If you hold a valid Executive Box or Club Level ticket you will need to go through the East Club and Box Level Entrance ONLY.
If you hold an Executive Box ticket then you will be able to gain entry and store the pushchairs in the box.
If you hold a club ticket you will be asked to go to the East Woolwich Club Level information desk to be informed of our pushchair policy.
Pushchair Club Level Policy
During the game guests can either:-
- Stay with their pushchair and watch from one of our bar areas.
- Take their pushchair to the Woolwich Information desk so we can store your pushchair. Should you wish to store their pushchairs guests will be required to collapse the pushchairs down and provide the following information:
- - Name
- - Address
- - Telephone No
- - Block, Row, Seat No
- We will provide a ticket which that you will need to produce when collecting the pushchair after the game.
- To collect your pushchair you will need to hand in your ticket so we can go and collect you pushchair
Arsenal Tickets & Memberships Explained
How can I buy Arsenal Tickets?
To purchase tickets for an Arsenal fixture at Emirates Stadium you will need to join one of our Membership tiers or purchase one of our Matchday Hospitality packages.
Arsenal Hospitality Tickets
Emirates Stadium offers the finest in London hospitality and highest quality football. To get official Arsenal VIP tickets you will need to purchase a hospitality package for one of our upcoming fixtures. Our football hospitality tickets can be purchased as close as 24 hours before the fixture subject to availability. With no Membership required this makes them the perfect option for those wanting to secure their official ticket to watch Arsenal play at Emirates Stadium.
Arsenal Platinum Membership
If you wish to enjoy Seasonal Hospitality then Arsenal's Platinum Membership provides the very best in VIP hospitality and corporate entertainment for every home fixture at Emirates Stadium. Our Platinum Membership includes a Club Level Season Ticket, giving you access to some of the best seats in Emirates Stadium along with entry to our Club Level bars and restaurants. To purchase this Membership you will need to join the Platinum Membership Waiting List, this costs £50 per person to join and is redeemable against the cost of a Membership. For more information or to join please email email@example.com or call 0345 262 0001.
Arsenal Red Membership
With Arsenal's Red Membership you have access to a range of exclusive benefits, from access to 3,500 official general admission matchday tickets to every Premier League game, to full access to our online video service Arsenal Player. Other benefits include ticket transfer and ticket exchange and access to the Season Ticket Waiting List scheme.
Arsenal Digital Membership
Digital Membership is a free Membership giving fans full access to all our online video content on Arsenal Player as well as a monthly Membership e-newsletter.
Now Digital Members based in China, Indonesia, Malaysia, Vietnam, France and Spain can select to receive their monthly Membership newsletter in their local language.
Junior Gunner Membership
As a Junior Gunner Member not only do you get access to tickets you also get a whole load of other great benefits including invitations to events with players, a great Membership pack, free stadium tour, plus much, much more.Welcome to our World is the first level of our Junior Gunners Membership, especially created for our youngest fans and their parents/guardians. This group is for those aged between 0 and 3 years old. - See more at: http://www.alwaysaheadofthegame.com/junior/welcome-to-our-world/overview#sthash.LeG19dYA.dpufWelcome to our World is the first level of our Junior Gunners Membership, especially created for our youngest fans and their parents/guardians. This group is for those aged between 0 and 3 years old. - See more at: http://www.alwaysaheadofthegame.com/junior/welcome-to-our-world/overview#sthash.LeG19dYA.dpuf
Welcome to our World is the first level of our Junior Gunners Membership, especially created for our youngest fans and their parents/guardians. This group is for those aged between 0 and 3 years old.
Team JGs is the Junior Gunners Membership tier for Arsenal fans aged 4 to 11 years old
Young Guns is the Junior Gunners Membership tier for Arsenal fans aged 12 to 16 years oldYoung Guns is the Junior Gunners Membership tier for Arsenal fans aged 12 to 16 years old. - See more at: http://www.alwaysaheadofthegame.com/junior/young-guns/overview#sthash.gb5RQAF8.dpuf
Purple Membership (Disabled Supporters)
Arsenal Football Club caters to all fans and includes a Purple Membership scheme for our disabled supporters. Facilities at Arsenal include viewing platforms as well as a dedicated supporters lounge.
To find out more visit the Disabled Supporters page.
Arsenal Executive Boxes
For the ultimate in exclusive hospitality then our seasonal suites are the perfect option to watch Arsenal play football at Emirates Stadium. Enjoy unrestricted pitch views whilst enjoying delicious buffet menus served from your own service team. Our corporate boxes cater for 10, 12 or 15 guests, we also have a 24 guest SuperBox which demonstrates the finest in London executive boxes.
If you have any questions about hospitality packages at Emirates Stadium or are interested in becoming a Platinum Member contact our Premium Sales Team.
0345 262 0001
The team is available Monday to Friday, 9am to 5pm.