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Help

Ticket Tranfer FAQs

  • Who is eligible to use the new Ticket Transfer service to transfer their seat(s)?

    Platinum (Club Level) Members.

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  • Is this service available over the phone?

    No, unfortunately due to the number of transfers that are likely to take place and the need for automation this is an online service only available through wwww.eticketing.co.uk/arsenal.

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  • I am a Platinum Disabled Member can I use the Ticket Transfer service?

    Unfortunately you will not be able to use this facility online, however, please contact the Disability Team on 020 7619 5050 for more details.

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  • My friend does not have access to a computer can I use the Ticket Transfer service?

    Yes, season ticket holders will also have the facility to transfer other members’ tickets as long they have already been added to your Arsenal Network and upgraded to manage tickets.

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  • Is there a fee to transfer my season ticket?

    There is no fee for Platinum Members to transfer their ticket(s).

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  • I can no longer attend is there anything I can do?

    Unfortunately no, once a transfer has been accepted your season card will be deactivated. However, you can ask the recipient to forward the TicketFast email on to you.

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  • When can I transfer my seat for a game?

    You will be able to transfer your seat for Premier League games from approximately two months prior to a fixture.

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  • Is there a deadline for Ticket Transfer?

    You can set your own individual deadline, but the final deadline is 3pm on the last working day before a weekend match, or 10am on the day of a weekday match. Timelines over the festive period and Cup games will differ, please check the Ticket Information page on www.arsenal.com for up to date details or you can view the deadline by entering your membership number & password into the online Box Office (ticket hub).*This service may not be available for all fixtures.

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  • Is there a limit to how many times that I can transfer a seat in a season?

    Subject to Ticket Transfer being ‘live’ for a fixture, you can transfer for as many fixtures as you wish.

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  • Can I check the status of my transferred seat(s) online?

    Yes, you can view the status by entering your membership number and password into the online Box Office and selecting My Account where you can view your booking history.

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  • When is the latest that a Recipient can accept a ticket transfer?

    You can select the date & time the recipient has to either accept or decline the transfer.

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  • If the person I have transferred my ticket to has declined can I select another person to transfer to?

    Yes, you can select another person within your Arsenal network to transfer your ticket to.

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  • What can I do if I have transferred my seat and then change my mind?

    If the recipient has not accepted your transfer offer then you will have the ability to cancel the pending offer.

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  • What if I transfer a ticket and the recipient does not accept or decline the transfer?

    If a transfer offer is not accepted or declined within the default date and time, the transfer offer will expire without notice and the original tickets will be valid for entry to the game. Be sure to remind your transfer recipient to accept the transfer.

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  • I am not a member, how will I receive my ticket?

    As a non member you will receive a Ticketfast (print at home) ticket.

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  • I am a member, will be my membership card be activated?

    If you are a member, your membership card will be activated with the relevant ticket details, however there maybe occasions when paper tickets are printed and dispatched if a fixture is available via the Friends and Family service or on General sale.

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  • What is My Arsenal Network?

    Adding Arsenal members to your Arsenal Network will make it easier for you to use our online services. A full step by step guide can be found on www.arsenal.com.

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