Common questions about Matchday on Club Level
- What are the Club Level matchday opening hours?
- How do I get to/from Emirates Stadium?
- How do I access Club Level?
- Is there disability access to Club Level?
- Are away supporters allowed on Club Level?
- What is the dress code on Club Level?
- Can I purchase Arsenal Merchandise on Club Level?
- How do I get my complimentary programme?
- How do I get my complimentary matchday drink?
- Is there anywhere to smoke on Club Level?
- Are there betting facilities on Club Level?
- Can I bring my bag into Club Level?
- How to use Ticket Exchange
- How to use Ticket Transfer
- Can I bring my children?
What are the Club Level matchday opening hours?
For weekend matches Club Level opens two and a half hours before kick-off. For weekday evening matches, Club Level opens at 17.30. Club Level is also open for two hours post-match for weekend fixtures and until 23.00 for evening games.
How do I get to/from Emirates Stadium?
We recommend all fans to travel to Emirates Stadium via public transport due to parking restrictions. Arsenal (Piccadilly Line) is the nearest tube station, with Finsbury Park (Victoria, Piccadilly Lines and Great Northern rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern rail) stations are around a 10-minute walk. King's Cross is the main connecting station for national rail and many underground lines. From here you can travel to the ground via the Piccadilly Line (to Arsenal) or the Victoria Line (to Highbury & Islington).
The bus is a fast and convenient option with connections passing the ground on all sides. Main bus stops are located on Holloway Road, Nag's Head, Seven Sisters Road, Blackstock Road and Highbury Corner.
For more information or to check travel times please visit http://tfl.gov.uk/
If you are travelling to the Stadium by car or chauffeur we would be very grateful if you could avoid parking and idling your engine in local streets on matchdays. This causes traffic and environmental problems for local residents. Drivers idling their engines in local streets will be asked by Council officers to switch off their engine or move on. Failing to assist may result in a fine. Drivers parked in contravention could also receive a parking penalty notice.
Please be aware that your journey to and from Emirates Stadium may be affected due to roadworks in the Highbury area until 2017.Back to top
How do I access Club Level?
Club Level can be accessed by any of our Club Level Entrances on the North, South, East or West. To view the best entrance for your Club Level Seats please reference your Season Pass or matchday ticket.Back to top
Is there disability access to Club Level?
Any disabled supporters holding Club Level tickets can access the stadium via the Woolwich Club Level entrance (East) located between turnstiles H & J where there is lift access.Back to top
Are away supporters allowed on Club Level?
Whilst we welcome visiting supporters to Club Level, we do remind guests that the majority of Club Level consists of home supporters and we ask all guests to be respectful of the Club Level regulations. Please note that away team colours are not permitted on Club Level, those wearing away colours will be asked to remove them.Back to top
What is the dress code on Club Level?
The dress code for Club Level is casual. Denim can be worn as well as home team colours. Torn denim, sports shorts and away team colours are not permitted on Club Level. Guests may be denied access if they do not comply with the dress code.Back to top
Can I purchase Arsenal Merchandise on Club Level?
On Club Level we have one retail unit stocking a small line of some of our best sellers which is located next to the Dial Square restaurant. The full range of Arsenal merchandise is available in The Armoury (Hornsey Road) and The Highbury House store (Drayton Park). Our newly refurbished Flagship store, The Armoury is open until approximately 1 hour after the final whistle.Back to top
How do I get my complimentary programme?
As a Platinum Member you are entittled to one complimentary programme per person. Matchday programmes are given out complimentary at the Club Level entrances; look out for our hosts and hostesses who hand them out.Back to top
How do I get my complimentary matchday drink?
As a Platinum Member you are entitled to one complimentary half-time drink per person, your choice of either a beer, wine, soft drink and tea or coffee. These are available from the 4 corner bars on Club Level, Dial Square, Royal Oak, Woolwich or Highbury. The complimentary drinks are available as soon as the half-time whistle has been blown.Back to top
Is there anywhere to smoke on Club Level?
We do not permit smoking within the Stadium, in accordance with Government Legislation, Emirates Stadium has a no smoking policy throughout the entire Stadium, including the seating bowl. This includes electric cigarettes. Smoking is only permitted outside of the Stadium, please note that no re-admittance is allowed once you have left the Stadium.Back to top
Are there betting facilities on Club Level?
Betting facilities are available in each of the corner bars on Club Level from doors open until approximately 30 minutes after the final whistle. There are also private betting facilities within each of our Club Level restaurants.Back to top
Can I bring my bag into Club Level?
All bags brought into the stadium will be searched and tagged.
This is a process which takes additional time for fans with bags entering the stadium. Therefore, we strongly encourage fans to not bring a bag with them on matchdays. However, we recognise there will be times when bringing a small bag is unavoidable.
Suitcases, cabin bags or large luggage bags are NOT permitted inside the stadium on matchdays.
Small bags and normal sized rucksacks are allowed, but we must stress that the Club reserves the right not to authorise any type of bag on any occasion.
Fans arriving with a bag on matchdays should look out for the dedicated bag searching lanes at the stadium turnstiles.Back to top
How to use Ticket Exchange
Season ticket holders unable to attend a game can make their ticket available once the match is sold out via the Ticket Exchange Service (subject to restrictions*).
Upon a buyer being found and a sale being made, your membership card will be disabled for the game while the buyer's membership card will be activated. The credit for the ticket sale (less a 10% administrative charge) will be deducted from the cost of your 2016/17 season ticket renewal.Back to top
After completing comprehensive user testing of the Cashback service we have now conducted and completed a trial period in readiness for a full launch for next season. This service can be used by Platinum Members to withdraw the proceeds of successful seats sold via Ticket Exchange and deposited into their bank.
This service is now available to Platinum Members who have outstanding funds in their account from the 2015/16 season and have up until 11am on Friday 3rd June 2016 to log in and complete their withdrawal request.
Platinum Members who successfully requested a withdrawal should allow up to a minimum of 10 working days to receive their funds after the above advertised window has closed.Back to top
How to use Ticket Transfer
Ticket Transfer gives Platinum Members the ability to electronically transfer their ticket to a game they cannot attend to a family member or friend – once the fixture has sold out.
Once the Member has transferred their ticket to a fan via their online account and the recipient has accepted the transfer the recipient will print a coupon at home which will provide them access to the Stadium. The membership card of the Member will then be deactivated for the fixture.Back to top
Can I bring my children?
From the start of the 2017/18 season, we are introducing new policies on the unaccompanied minimum age for supporters and access for 0-3 year-olds on matchdays.
The new unaccompanied minimum age will now be 14 years.
This means that all under-14s will require an adult (aged 18 or over) to attend with them for any match at Emirates Stadium.
This decision has been made after consultation with relevant safeguarding and safety experts, with the new policy falling in line with many other sports stadia, major entertainment venues and the music industry.
The previous policy allowed an unaccompanied minimum age of 12, which included access into the Young Guns' Enclosure. Therefore, the new age category for the Young Guns’ Enclosure is now 14-16.
In addition, we are also introducing a new access policy for 0-3 year olds.
This means that there will now be certain rows at the front of GA, Club Level and Box Level which will not be permitted for 0-3 year-olds. This is based on recommendations from safety experts.
Our Supporter Liaison Officer, Mark Brindle said: "We have made these decisions after a great deal of consultation. It is generally standard practice that under 14s should be accompanied by an adult.
"Regarding 0-3 year olds, there is a higher risk of a small child being hit with a ball, or a fall from the front rows in the stadium. We hope supporters understand that these decisions have been made with their safety as our paramount consideration."Back to top