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Help

Common questions about Matchday Hospitality

  • What are the timings for hospitality?

    Club Level and our hospitality facilities open two and a half hours before kick-off and will remain open for up to an hour after full-time, please check your itinerary provided with your tickets as timings are subject to change.

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  • What is included in my hospitality package?

    We have a number of different matchday hospitality packages available to purchase, for a full list of packages and to find out what is included in yours please visit our hospitality package page.

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  • How do I get to/from Emirates Stadium?

    We recommend all fans to travel to Emirates Stadium via public transport due to parking restrictions. Arsenal (Piccadilly Line) is the nearest tube station, with Finsbury Park (Victoria, Piccadilly Lines and Great Northern rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern rail) stations are around a 10-minute walk. King's Cross is the main connecting station for national rail and many underground lines. From here you can travel to the ground via the Piccadilly Line (to Arsenal) or the Victoria Line (to Highbury & Islington).

    Bus is a fast and convenient option with connections passing the ground on all sides. Main bus stops are located on Holloway Road, Nag's Head, Seven Sisters Road, Blackstock Road and Highbury Corner.

    For more information or to check travel times please visit http://tfl.gov.uk/

    If you are travelling to the Stadium by car or chauffeur we would be very grateful if you could avoid parking and idling your engine in local streets on matchdays. This causes traffic and environmental problems for local residents. Drivers idling their engines in local streets will be asked by Council officers to switch off their engine or move on. Failing to assist may result in a fine. Drivers parked in contravention could also receive a parking penalty notice.

    Please be aware that your journey to and from Emirates Stadium may be affected due to road works in the Highbury area until 2017.

    For more information please click here or for live traffic updates please click here.

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  • How do I access Emirates Stadium?

    Our hospitality facilities can be accessed by any of our Club Level Entrances on the North, South, East or West. To view the best entrance for your Club Level Seats please reference your hospitality tickets.

    More information can be found on our Emirates Stadium information page.

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  • Is there disability access?

    At the hospitality entrance at the East entrance, there are lifts from the ground floors up to both levels of the Premium Tiers.

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  • Can I bring my bag into Club Level?

    All bags brought into the stadium will be searched and  tagged.

    This is a process which takes additional time for fans with bags entering the stadium. Therefore, we strongly encourage fans to not bring a bag with them on matchdays. However, we recognise there will be times when bringing a small bag is unavoidable.

    Suitcases, cabin bags or large luggage bags are NOT permitted inside the stadium on matchdays.

    Small bags and normal sized rucksacks are allowed, but we must stress that the Club reserves the right not to authorise any type of bag on any occasion.

    Fans arriving with a bag on matchdays should look out for the dedicated bag searching lanes at the stadium turnstiles.

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  • What is the dress code for hospitality?

    The dress code is smart casual within our hospitality facilities, however, if you have booked the Club VIP package you must wear a shirt and tie.

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  • When will i receive my ticket(s)?

    Tickets are dispatched to clients seven to 14 days prior to the fixture.

    Should you book closer to the fixture, then we do have a facility to collect your tickets on the day. Regrettably we cannot dispatch tickets to hotels or outside of the UK.

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  • Where do I collect my tickets from?

    If you are collecting your ticket, please go to East Entrance to Club Level and Box Level. Your tickets will be available two and a half hours prior to kick-off.

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  • I’ve lost my tickets, can I get replacements?

    If you have lost your ticket please contact us at hospitality@arsenal.co.uk or call 0345 262 0001 where we can can arrange for duplicate tickets to be sent out or left for collection.

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  • Can I change the host name?

    Yes, please notify us at hospitality@arsenal.co.uk or call 0345 262 0001

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  • What happens if I need to leave the stadium during the day and re-enter?

    Unfortunately, we do not allow re-admittance if you leave the stadium.

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  • Is there a minimum number of places I can purchase?

    There is no minimum; you can purchase one place if required.

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  • Can I book parking at Emirates Stadium?

    Our parking availability at Emirates Stadium is limited however, please submit your request to hospitality@arsenal.co.uk or call 0345 262 0001 for assistance. If your request is successful we will notify you 24 hours before matchday.

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  • What is your away supporter policy?

    Whilst we welcome visiting supporters to Emirates Stadium you are advised that the majority of hospitality guests are Arsenal fans and therefore, visiting supporters are advised to act discreetly. Visiting supporters should be aware that away colours are not permitted within the hospitality facilities.

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  • Is there a toilet within our Executive Box?

    Most of the boxes have toilets, should your Executive Box not have one then the nearest toilet will be located closeby off the corridor outside the box.

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  • Can I bring a pop-up banner to be displayed within the Executive Box?

    Yes you can bring a pop-up banner.

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  • Can I bring my children?

    From the start of the 2017/18 season, we are introducing new policies on the unaccompanied minimum age for supporters and access for 0-3 year-olds on matchdays.

    The new unaccompanied minimum age will now be 14 years.

    This means that all under-14s will require an adult (aged 18 or over) to attend with them for any match at Emirates Stadium.

    This decision has been made after consultation with relevant safeguarding and safety experts, with the new policy falling in line with many other sports stadia, major entertainment venues and the music industry.

    The previous policy allowed an unaccompanied minimum age of 12, which included access into the Young Guns' Enclosure. Therefore, the new age category for the Young Guns’ Enclosure is now 14-16.

    In addition, we are also introducing a new access policy for 0-3 year olds.

    This means that there will now be certain rows at the front of GA, Club Level and Box Level which will not be permitted for 0-3 year-olds. This is based on recommendations from safety experts.

    Our Supporter Liaison Officer, Mark Brindle said: "We have made these decisions after a great deal of consultation. It is generally standard practice that under 14s should be accompanied by an adult.

    "Regarding 0-3 year olds, there is a higher risk of a small child being hit with a ball, or a fall from the front rows in the stadium. We hope supporters understand that these decisions have been made with their safety as our paramount consideration."

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  • Does my baby need a ticket?

    Yes, everyone who enters the stadium requires a ticket to enter the Stadium.

    All under-14s alsol require an adult (aged 18 or over) to attend with them for any match at Emirates Stadium.

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